Careers

Neutral Posture is a women-owned manufacturing company in Bryan, TX. We employ people in anything from production to accounting to customer service to engineering. Our philosophy includes empowering our employees to become the BEST OF THE BEST- we expect as much from our employees as that we give. Our average tenure is over 7 years - the dynamic environment, great benefits & "extras" make it a great place to work! We are always looking for top performers to join our team and invite you to submit your resume. All resumes are acknowledged and remain under active consideration for one year from the date they are received. Neutral Posture, Inc. is an equal opportunity employer.


Order Entry Representative

Position Summary

Receives purchase orders daily, via website, fax, e-mail & mail. Checks for completeness and accuracy of order. If there are pricing issues, distributes to appropriate Customer Service Representative. Pro-actively contacts customers for order discrepancies, back orders, or other issues.

Reviews all pricing and commissions to verify they match the most current standards by keeping updated about any changes and/or current projects. Maintains a compilation of customer accounts and applicable commission codes and matches those to incoming orders and pricing structure.

Enters all orders, including literature & RMA requests, into the manufacturing system according to policies and procedures within 24-48 hours of receipt.

Enter lead times according to production, model, stock, availability, marketing promotions, contests or any other special program implemented by marketing and/or sales. Must keep updated about any changes in the lead times and product updates or changes. Checks finished work for accuracy, neatness and conformance to department standards.

Runs acknowledgements & invoices, matches to original orders, files & maintains file system.

Learns new products and stays abreast of current shortages, quality holds, promotionals, special deals, extended or shortened lead times.

Working as part of Logistics team, cross-trains and performs responsibilities of other departmental duties such as, but not limited to, Scheduling and Trafficking areas. Acts as primary back-up for RMA/Warranty requests.

Any other duties as directed by supervisor or officer of the company.

Required Attributes

  • Two years previous data entry or equivalent experience.
  • Ability to read, write and understand English well.
  • Ability to figure percentages and perform mathematical problems.
  • Must be self-sufficient and able to work autonomously.
  • Proven history of above average attendance.
  • Must be able to adjust to demand of workflow.
  • Must be able to operate in MS Office environment.

Preferred Skills and Abilities

  • Exposure or general knowledge of manufacturing environment or processes.
  • Experience with computer-based ordering systems.

Equipment

MS Office Suite, PC, general office equipment, calculator, fax, multi-extension telephones and e-mail.

Full-time position, biweekly pay, employee friendly, 401(k) participations, and paid time off. All applicants will receive consideration for employment regardless of disability or protected veteran status. We are an Equal Opportunity Employer!

Interested in joining the logistics team? Send your resume to cpullen@neutralposture.com.


Customer Experience Specialist

The Customer Experience Specialist is responsible for overseeing a designated region who in conjunction with the outside sales representatives, ensures that the customers' experience with Neutral Posture is engaging and rewarding. The Customer Experience Specialist creates an exceptional experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening and providing solutions to maximize customer satisfaction and loyalty. This position reports to the Customer Experience Manager within the Neutral Posture organization.

Responsibilities

  • Responsible to ensure that the customer experience for each account meets the satisfaction of each customer and the standards of Neutral Posture
  • Build sustainable customer relationships of trust through open and interactive communication
  • Assist customers with placing orders, product questions, order status and guiding product users through product features and functionalities
  • Assist customers in resolving product or service problems related to product features, usability, technical issues and product performance by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Serve as a point of contact for the outside sales representatives to turn over any customer needs and concerns that have been requested of them
  • Collaborate and build strong relationships with internal teams to support needs of the outside sales representatives and customers
  • Maintain and create detailed documentation through logging of communication/interactions for customer and internal use
  • Proactively conduct outbound sales, quality assurance, product and service-related calls
  • Capture and relay relevant customer feedback and insights to internal teams such as operations, tech, marketing, and product in order to constantly improve the customer experience
  • Maintain an expert-level knowledge of our ever-evolving product, service offering and internal systems
  • Contributes to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of Neutral Posture

Required Attributes

  • 2+ years previous customer service/sales experience or equivalent experience
  • Must have the ability to work independently and drive change, but also be a team player
  • Excellent verbal, written and interpersonal communication skills
  • Must be detail oriented, organized, flexible and able to multi-task
  • Strong customer focus and collaborative work style
  • Possess strong customer service and computer skills
  • Strong willingness to take on other responsibilities/duties as needed
  • Ability to interact with all levels and areas of the company

Preferred Skills and Abilities

  • Extensive knowledge of NP products and processes or experience in the commercial furniture industry

Equipment

  • MS Office Suite, PC, General Office Equipment

Full-time position, biweekly pay, employee friendly, 401(k) participations, and paid time off. All applicants will receive consideration for employment regardless of disability or protected veteran status. We are an Equal Opportunity Employer!

Interested in joining the logistics team? Send your resume to cpullen@neutralposture.com.